Thoughts

Reflections on design, business, and culture

Cultivating a Thriving B2B Brand

 
 

Unlike many of their B2C counterparts, B2B companies more regularly struggle to differentiate themselves in a crowded marketplace, relying on price or product features to stand out. But in today's landscape, where decision-makers value experience as much as outcomes, a strong brand is no longer optional—it’s essential. To build a thriving brand, B2B leaders must shift their focus from products to brands.

The playing field has changed. Information is more accessible than ever, and new generations—with heightened expectations for meaningful experiences—are making purchasing decisions. To succeed, B2B companies must move beyond being product- or sales-led and embrace the transformative power of a strong brand.

With this imperative in mind, let’s turn to botany as an analogy for cultivating brands that transcend commoditization and deliver long-term value.

Establish the Roots

Plants establish roots below the surface before they ever bloom. Similarly, brands must build a strong foundation to thrive. When companies undertake or partner with agencies for a rebrand, the most critical work happens behind the scenes. This foundational work defines the principles and strategy that differentiate a brand from its competitors.

A robust brand strategy should include a clear mission, vision, positioning, identity, voice, and tone. Without these elements, a rebrand is merely a creative exercise—or, as the saying goes, “lipstick on a pig.”

Questions to Evaluate Your Roots:

  • Do you have a clear mission, vision, and positioning?

  • Does every employee understand and embody it? Does it resonate with your customers?

  • Do your brand assets tell a cohesive story that aligns with your core values?

  • Are your visual and verbal assets unified and representative of your brand’s purpose?

  • Do your assets effectively communicate visually, telling your story at a glance?

Grow, Grow, Grow

As plants grow, they face challenges such as finding enough water, sunlight, and protection from predators. Similarly, growing companies must navigate complexities that can dilute or harm their brand’s identity. Scaling—a buzzword defined as adding revenue faster than costs—heightens disjointed messaging, inconsistent customer experiences, and fragmented brand representation.

Expanding into new markets, launching additional product lines, or undergoing mergers can strain brand consistency. Maintaining alignment across all touchpoints—from sales decks to landing pages—is critical for preserving the integrity of your brand as you grow.

Questions to Evaluate Your Growth Efforts:

  • Do you have a centralized digital brand guide or DAM (digital asset management) system?

  • Is your brand guide updated regularly (at least every six months)?

  • Does the guide outline what to avoid as clearly as it specifies best practices?

  • Are templates for sales decks, case studies, and other assets accessible and easy to use?

  • Do you have a scalable process for reviewing and approving new materials?

Prune for Healthy Growth

Pruning is essential for plants to focus their resources on healthy growth. Without it, they waste energy on dead or overgrown portions. Brands also need regular “pruning”—evaluating and refining assets, messaging, and strategies to ensure alignment with their core identity.

Scaling companies often face pressure to launch new initiatives or adapt to trends quickly. While evolution is essential, it must be grounded in the brand’s foundational identity. Thoughtful pruning ensures that new growth enhances the brand rather than diluting it.

Questions to Evaluate Your Pruning Practices:

  • Are you regularly auditing your brand assets to identify what to retain, revise, or eliminate?

  • How have cultural or market shifts impacted your messaging? Do you need to respond or double down?

  • Does your brand architecture clearly represent your products and solutions, or has it become overly complex?

  • Are you actively seeking feedback from customers, employees, and partners to identify areas for refinement?

  • What insights can your agency partners provide that you might overlook?

A thriving B2B brand doesn’t happen by chance—it requires intentionality and care. Executives can cultivate a brand that drives loyalty, trust, and growth by establishing strong roots, managing growth strategically, and pruning thoughtfully. Now is the time to evaluate: Is your brand thriving or merely surviving?